Slotier Casino Privacy Policy

At Slotier Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at https://slotier.com/. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this document. We encourage you to review it carefully and contact us if you have any questions about how we handle your data.

1. Who We Are

We are operated by Novara Limitada, a company incorporated in Costa Rica (registration number 3-102-937139; Province 06 Puntarenas, Canton 11 Garabito, Jaco). Our paying and operational agent is DEXVANT LTD (Cyprus, HE 474936, Nikou Georgiou 6, Block C, Office 303, 1095 Nicosia). We hold a valid gaming licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (Licence No. ALSI-152312006-FI3). When this Privacy Policy refers to "we", "us", or "our", it refers to these legal entities acting jointly as operators of the Slotier Casino platform.

2. Information We Collect

When you use our services at Slotier Casino, we may collect the following categories of personal information:

2.1 Registration and Identity Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username, 6H@tNb&MHK!UjN@S (encrypted), and account preferences
• Government-issued identification documents for KYC (Know Your Customer) verification

2.2 Financial and Transaction Data

• Payment method details, including card numbers, e-wallet IDs, or cryptocurrency wallet addresses
• Deposit and withdrawal history (minimum deposit C$20)
• Transaction timestamps and amounts processed in CAD, EUR, USD, or supported cryptocurrencies (BTC, ETH, LTC, USDT, TRX)

2.3 Technical and Behavioural Data

• IP address, browser type, device type, and operating system
• Session duration, pages visited, and game activity logs
• Cookie identifiers and similar tracking technologies
• Geolocation data to verify your eligibility to play

2.4 Communications Data

• Messages sent to our 24/7 support team via live chat, email ([email protected]), phone (+1 778 381 3383), Messenger (@SlotierSupport), WhatsApp, or Telegram
• Feedback, complaints, and bonus or promo code enquiries (including requests related to Slotier Casino bonuses)

3. How We Use Your Information

At Slotier Casino, we use the information we collect for the following purposes:

• Account management: We use your registration data to create and maintain your Slotier Casino login and verify your identity in accordance with anti-money laundering (AML) regulations.
• Service delivery: We process your payment details to facilitate deposits and withdrawals, including our 48-hour cashout timeframe.
• Bonus administration: We use your account and activity data to apply eligible promotions, including our welcome offers, free spins, cashback, and loyalty rewards available through our 15-level VIP programme.
• Legal compliance: We are obligated to verify your identity, monitor for suspicious activity, and report to relevant authorities where required under our Anjouan licence.
• Customer support: We use your communications data to respond to your queries and improve our service quality.
• Marketing (with consent): We may send promotional emails or notifications about Slotier Casino promo codes, tournaments, raffles, and other offers — only where you have opted in.
• Platform improvement: We analyse technical and behavioural data to optimise our mobile-optimised web interface and overall user experience.

4. Cookies and Tracking Technologies

We use cookies and similar technologies on our Slotier Casino website to ensure core functionality, remember your preferences, and analyse usage patterns. These include session cookies (which expire when you close your browser), persistent cookies (stored for a set period), and third-party analytics cookies. You may manage or disable cookies through your browser settings; however, doing so may limit certain features of our platform. By continuing to use our site, you consent to our use of cookies as described here.

5. Sharing Your Personal Data

We at Slotier Casino do not sell your personal data to third parties. However, we may share it in the following circumstances:

• Payment processors: We share necessary financial data with providers such as Visa, Mastercard, Interac, MiFinity, Paysafecard, and cryptocurrency networks to process your transactions.
• KYC and compliance providers: We use third-party identity verification and fraud prevention services to fulfil our regulatory obligations.
• Game providers: We share session data with our 30+ software partners, including Pragmatic Play, BGaming, Yggdrasil, Thunderkick, Relax Gaming, and others, to deliver gameplay.
• Legal authorities: We may disclose your information if required to do so by law, court order, or regulatory directive.
• Group entities: We may share data with our operational agent DEXVANT LTD for the purposes of payment processing and compliance monitoring.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our licensing obligations. In general, we keep account and transaction records for a minimum of five years following account closure. You may request deletion of your data where no legal retention obligation applies by contacting us at [email protected].

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate data
• The right to request erasure of your data (subject to legal limitations)
• The right to withdraw consent for marketing communications at any time
• The right to object to certain types of data processing
• The right to data portability where technically feasible

To exercise any of these rights, please contact our support team at [email protected]. We will respond within a reasonable timeframe and in compliance with our obligations under applicable data protection law.

8. Security Measures

We are committed to protecting your personal information. Our Slotier Casino infrastructure employs industry-standard SSL encryption, secure data storage, and access controls to prevent unauthorised access, disclosure, or loss of your data. Our document review process for KYC takes approximately 30 minutes, and we handle all submitted identification material with strict confidentiality. While we take every reasonable precaution, no online system can guarantee absolute security, and we encourage you to use a strong 6H@tNb&MHK!UjN@S and keep your account credentials confidential.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or through a notice on our website. Your continued use of Slotier Casino following any such update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your data at Slotier Casino, please do not hesitate to reach out to us through any of the following channels:

• Email: [email protected]
• Phone: +1 778 381 3383
• Live Chat: Available 24/7 on our website
• Messenger: @SlotierSupport
• Social media: WhatsApp, Telegram, X, Facebook, Instagram

We are here to help and will always strive to address your privacy concerns promptly and transparently.